Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the Wild Florrie website and the purchase of our floral products. By accessing our website or placing an order, you agree to these terms.

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2. Orders & Payment

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• All orders are subject to availability. In the event that a specific flower or bouquet is unavailable, we reserve the right to substitute it with a similar alternative of equal or greater value.

• Payment must be made in full at the time of order via our accepted payment methods.

• Prices include VAT where applicable.

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3. Delivery

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• We deliver to a 30km radius from our location in Moulton, Northampton, NN3 7DU.

• We strive to deliver orders on the specified date, but we cannot guarantee exact delivery times.

• If no one is available to receive the delivery, we will attempt to leave the flowers in a safe place or with a neighbour.

• Any issues with delivery should be reported within 24 hours of the scheduled delivery time.

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4. Refunds & Cancellations

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• Orders may be cancelled up to 48hrs before the scheduled delivery time.

• Due to the perishable nature of flowers, refunds or replacements will only be considered if the flowers arrive damaged or are significantly different from what was ordered.

• Customers must notify us within 24 hours of delivery for refund or replacement requests, including photographic evidence where applicable.

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5. Customer Responsibilities

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• It is the customer's responsibility to provide accurate delivery details. We are not responsible for failed deliveries due to incorrect information.

• Flowers should be cared for according to the instructions provided to maintain freshness.

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6. Liability

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• Our liability is limited to the price of the order. We are not liable for indirect losses, such as loss of income, business, or goodwill.

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7. Changes to Terms

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• We reserve the right to update these Terms & Conditions at any time. Changes will be effective upon posting on our website.